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Frequently asked questions

At GenioBit, we're committed to your complete satisfaction and the quality of our digital products.

Digital Products (Handouts, Blog Access, Downloadable Content)

Due to the nature of our products, which are digital and instantly downloadable goods, we cannot offer refunds or returns once the product has been downloaded or access has been granted. This is because, once you've received the file or access, it's not possible to "return" the digital good in the same way you would a physical product.

Exceptions (Specific Cases of Error or Malfunction):

We understand that unforeseen issues can occur. Therefore, a refund or return may only be considered in the following cases:

Technical Error: If you encounter a technical problem that prevents you from downloading or accessing the purchased material, and the issue cannot be resolved by our technical support.
Inaccurate Description: If the digital product received is substantially different from what was described on the sales page (e.g., the content doesn't match, the format is incorrect and unusable).

In these rare instances, please contact us within [e.g., 7 days] of your purchase, detailing the issue. We will evaluate the situation and, if the error is attributable to us or a product malfunction, we will proceed with a refund or provide an alternative solution.

How to Request Support or Report an Issue

If you have problems with a purchase or believe you fall under one of the exceptions described above, please contact our support team at [insert your support email here, e.g., info@geniobit.it] or through our Contact Us page. Please include your order number and a detailed description of the problem.

GenioBit provides high-quality digital study materials for high school and university students, as well as for anyone looking to delve deeper into specific topics. Plus, we're launching a blog with fresh, stimulating content on marketing, current events, and debates to help you develop your critical thinking.

Yes, our materials are designed to be clear and comprehensive, suitable for supporting both high school and university students, and anyone eager to learn something new or refresh their knowledge.

Our blog will focus on marketing, current events, and debates on the most relevant topics, always with the aim of stimulating your critical thinking and offering original, in-depth perspectives.

The digital handouts and materials are available for purchase directly on our website geniobitshop.myshopify.com. The process is simple and intuitive, designed to make your experience as easy as possible.

Since we offer digital products (like handouts and blog access), you'll get your order almost immediately after completing your purchase!

Once your payment is confirmed, you'll receive a download link directly on your order confirmation page and also via email. This means you can start accessing your materials right away.

What if I don't find it?

Check your spam/junk folder: Sometimes emails can end up there by mistake.
Look for your order confirmation email: The download link will be included there.

If you've checked these places and still can't find your order, please contact our support team with your order number. We'll be happy to help you get access to your materials as soon as possible!

As these are digital products, you'll receive a download link immediately after completing your purchase. So you can start studying right away!

GenioBit is a project born from my ambition: my name is Eleonora Banci Laderchi, and I'm 23 years old. I created this platform because I want to offer anyone with a thirst for knowledge a place to discover and learn, while also fulfilling my dream of building something useful and meaningful.

Our mission is to simplify studying, stimulate critical thinking, and provide access to up-to-date knowledge on key topics like marketing and current events. We want to create a dynamic and stimulating environment for everyone, where learning never ends.

Yes, due to the nature of our digital products, all purchases are considered final sale once the download has been completed or access to the content has been provided.

This means that as soon as you receive the materials or access, we cannot offer refunds or exchanges.

Are there any exceptions?

We understand that unforeseen issues can arise. Therefore, we may consider a refund or an alternative solution only in a specific and rare case:

Technical Issues: If you encounter a technical error that prevents you from downloading or accessing the purchased material and our support team cannot resolve the issue.

If you believe your situation falls under this exception, please contact our support team as soon as possible.

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